Sportello virtual or real?
by admin on 23/11/08 at 5:32 am
According to some statistics published by ABI banking users prefer the virtual operator at the typical banker.
Perhaps the convenience of home avoided code, speed operations and the possibility of making more and more operations stimulates people to work via the internet with their bank.
The graph shows how much customers enjoy web banking channels, which offer a means of comparison between the different financial offers.
Then there is a considerable increase in competition due to the presence of blogs and forums, ideas for discussions and comparisons between different experiences.
The web seems to have brought good results for both banks for customers.
One problem noted, and growths are the hackers, viruses and the like.
The increasingly high, but always fought most of these phenomena, it brings a little uncertainty in using telematics.
The banks continue to protect themselves from these attacks, but we all know how it is an eternal struggle between “cops and robbers.”
More and more young people – said the Director General of the Abbot, Giuseppe Zadra – to manage the relationship with the bank via internet and telephone. We are facing a market full of potential, the customer simply clicks to choose, we must focus on simplicity and completeness of information. Our goal is twofold, to ensure safety and high quality standards of services and products and to build on financial education projects to promote the responsible management of their savings’.
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